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Delivery Fees & Terms
Small items
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Standard delivery
Get it in 3-5 working days*
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Orders over $250: All-day delivery. Order anytime: |
FREE |
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Orders under $250: All day delivery. Order anytime: |
$9.99 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$14.99 |
Next day delivery
Get it next day, 7 days a week*
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All day delivery. Order by 9pm. |
FREE |
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Weekday time slot from 12noon - 5pm. Order by 9pm |
$9.99 |
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Weekend all day delivery. Order by 9pm. |
$8.99 |
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Weekend time slot, morning before noon. |
$12.99 |
Your delivery carrier will be advised by email when your product is dispatched.
Deliveries will be between 8am – 8pm.
*Excluding Bank Holidays. Please be aware that factors beyond our control (such as adverse weather) may delay your order.
Large items
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Standard delivery
Get it in 4 working days*
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All day Delivery from 7am - 8pm. Order anytime |
From $20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
Next day delivery
Get it next day, 7 days a week*
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All day delivery from 7am - 8pm. Order by 7pm: |
From $30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Frequently Asked Questions
Sure thing! You can view live tracking information for your order, but if you still need help, visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
Unfortunately you won’t be able to change your delivery address after your order has been placed.
But yes, you may change the delivery date if you wish!
For large items such as refrigerators, ovens and TVs over 40” you can change the delivery date.
If you ordered a large item
We’ll attempt to contact you at the time of delivery and wait a few minutes for you
We’ll leave a delivery card to let you know we came.
At no extra charge you can re-book a different delivery date that suits you.
Visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
For small items, if your delivery text is from DPD, to switch the delivery date, simply reply with a new date. If your order is being delivered by USPS, changes to the delivery date aren’t possible. If you’re not at home to receive the item then you’ll receive a red slip through your door. You can use this to re-book for another day or collect the parcel from your local sorting office.
You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier's online tracking system. Please check the Track my order page to find out more details.
We'll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can't control. Don't worry, we'll let you know if we hear of any possible delays.
If you ordered a large item
We’ll attempt to contact you at the time of delivery and wait a few minutes for you
We’ll leave a delivery card to let you know we came.
At no extra charge you can re-book a different delivery date that suits you.
To book another delivery date, visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
If you ordered a small item
The courier will:
Leave a delivery card and send you a text to let you know the delivery was missed.
Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
Possibly deliver to your neighbours. In this case please see the delivery card left for you.