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Refund and Returns Policy
How to start a return
Return it to a store
Return any in-store or online purchase to any Gamer Flips outlet. See details below.
Ship it back to us
Ship it for free with a prepaid UPS shipping label.
Our promise.
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. This policy applies to purchases from Gamer Flips, Gamer Flips Outlet.
Return and exchange periods
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Gamer Flips, Gamer Flips Outlet, and Gamer Flips Business.
|
Member status |
Standard |
Gamer Flips® Elite |
Gamer Flips® Elite Plus |
|
|---|---|---|---|---|
|
Most products |
15 days |
30 days |
45 days |
|
|
Activated Devices* |
14 days |
14 days |
14 days |
*Activatable Devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.
Restocking Fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer, including Gamer Flips® Elite and Gamer Flips® Elite Plus customers.
|
Product |
Returns fee |
|---|---|
| Activatable Devices (excluding prepaid phones) | $55 |
| Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products | 15% of item purchase price |
There is no restocking fee if the purchaser is a Gamer Flips ® member at the time of purchase, or if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
Final sale and nonreturnable items
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item
How to return a major appliance
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 15–20 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-812-GAMER FLIPS (1-812-624-5675) with your order number handy, and we’ll be happy to send you a replacement.