Refund and Returns Policy

How to start a return

Return it to a store

Return any in-store or online purchase to any Gamer Flips outlet. See details below.

Ship it back to us

Ship it for free with a prepaid UPS shipping label.

Our promise.

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. This policy applies to purchases from Gamer Flips, Gamer Flips Outlet.

Return and exchange periods

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Gamer Flips, Gamer Flips Outlet,  and Gamer Flips Business.

Member status


Gamer Flips® Elite

Gamer Flips® Elite Plus

Most products

15 days

30 days

45 days

Activated Devices*

14 days

14 days

14 days

*Activatable Devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.

Restocking Fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer, including Gamer Flips® Elite and Gamer Flips® Elite Plus customers.

Restocking fees


Returns fee

Activatable Devices (excluding prepaid phones) $55
Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products 15% of item purchase price

There is no restocking fee if the purchaser is a Gamer Flips ® member at the time of purchase, or if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, home standby generators, memberships, completed services, plumbing items including bidets, sexual wellness products, trading cards (including Pokémon cards), opened SIM kits, opened consumable items including health supplements, health test kits, batteries, cleaning agents, oils, fuel, filters, cleaners, ink and 3D printer filament.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return at a store

You may return any item purchased on at any Gamer Flips store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Use our prepaid return label

You will get free shipping on your return by using our pre-paid label. Log in to your Gamer Flips account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop off location and ship it to us during your return period.

How to return a major appliance

We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage or other issues. Please do not contact the store. Please call us at 1-812-GAMER FLIPS (1-812-624-5675).

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 15–20 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-812-GAMER FLIPS (1-812-624-5675) with your order number handy, and we’ll be happy to send you a replacement.

Special considerations

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Gamer Flips and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-812-GAMER FLIPS (1-812-624-5675).

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

  • Return your device to a Gamer Flips store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Call Gamer Flips at 1-812-624-5675 (6 a.m. to midnight, CT) for instructions on how to return the device by mail.


We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.

Hearing Aids

Hearing Aids have a 60 day return policy for all customers. Hearing Amplifiers follow our standard 15 day return policy.

Holiday products

Artificial trees, wreaths and garlands along with holiday lights, decorations, and inflatables can be returned within 15 days for all customers, including Gamer Flips® Elite, and Gamer Flips® Elite Plus  members, for a full refund.

Entertainment products

Opened physical copies of computer software, movies, music, video games, books, video game guides, and sheet music can only be exchanged for an identical item.

Services, subscriptions and Microsoft 365 and Office

Return and refund details on services and subscriptions, including anti-virus software and Microsoft 365, are found in their terms and conditions. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us at 1-812-BEST BUY (1-812-624-5675).

Special considerations

Purchases from a Gamer Flips Marketplace store

The Return policy for purchases made from a GamerFlips Marketplace store at a third-party website (e.g., Amazon, eBay, Google) are listed on those websites.

Purchases from a manufacturer website, fulfilled by Best Buy

The return policy for purchases made from a manufacturer’s website and fulfilled by GamerFlips, is subject to the manufacturer’s return policy, listed on their website. Read our Partner Returns FAQs.

Privacy policy

To learn more about our privacy practices, please see our Privacy Policy.

Export regulations

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.

Manufacturer specifications/instructions

We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.

Effective date: January 11, 2022